Clear Documentation.
Straightforward Verification.
We assist housing providers, property managers, and HOA boards in reviewing legitimate disability-related assistance animal accommodation requests with full compliance under the Fair Housing Act.
Distinguishing Real Clinical Letters from Online Scams
Under HUD Notice FHEO-2020-01, housing providers are cautioned against accepting certificates or registration numbers purchased from websites that do not involve personal healthcare evaluations.
Legitimate Telehealth Evaluation
- Personal knowledge: Clinician evaluates the resident directly through clinical telehealth intake.
- Active state license: The clinician holds an active license authorized to practice in your tenant's state.
- Verifiable credentials: Official license type, board number, and contact info are provided.
- Individualized clinical determination: Not everyone who applies is approved.
- Direct verification support: Our team directly confirms document issuance for housing providers.
Unreliable Online Registries / Instant Scams
- Fake "government" registration: No federal or state ESA database exists.
- Instant approval: Selling letters without independent clinician review.
- ID cards & badges: Marketing trinkets that carry zero legal validity under the FHA.
- Out-of-state non-licensed brokers: Letters generated by anonymous shell entities.
What the Document Contains — And What Stays Private
Balancing your right to verify tenant eligibility with federal disability privacy protections.
What Every Valid Document Includes:
- • Clinician's full legal name & professional title (e.g. LCSW, LMFT, LPCC, Clinical Psychologist)
- • State licensing board and active license registration number
- • State jurisdiction in which the clinician is authorized to practice
- • Confirmation that the client meets the definition of disability under the Fair Housing Act
- • Confirmation that the animal alleviates symptoms and provides disability-related support
- • Date of evaluation issuance and annual expiration
- • Tamper-evident Verification ID for instant online authentication
Protected Confidential Health Information:
Under HUD regulations and federal privacy laws, housing providers are not permitted to require:
- • Specific medical or psychiatric diagnoses (e.g. DSM-5 classifications)
- • Detailed symptom descriptions or severity scores
- • Complete medical charts or therapy session notes
- • Prescribed medication history
- • Comprehensive clinical psychological evaluations
Property-Specific Accommodation Forms
If your management company or property requires completion of a standardized reasonable accommodation verification questionnaire, our verification team can coordinate with the evaluating licensed practitioner to complete compliant inquiries.
HUD Notice FHEO-2020-01: Assessing a Person's Request to Have an Animal as a Reasonable Accommodation Under the Fair Housing Act ↗