Evaluation Refund Policy
Last Updated: September 15, 2026 • Billing Team Contact: billing@esasupport.us
1. Clinical Independence & Ethical Fee Structure
ESASupport.us connects clients with independent healthcare professionals. Because evaluating practitioners invest dedicated clinical time and review professional records, paying for an evaluation covers clinical time and administrative overhead, rather than purchasing a pre-written letter.
2. Non-Approval Refund Terms
If your evaluating clinician independently concludes following clinical intake that an emotional support animal accommodation is not clinically appropriate for your mental or emotional health, you are protected by our transparent non-approval policy:
[FINAL REFUND POLICY TO BE INSERTED BEFORE LAUNCH: Standard platform policy provides a full refund or refund minus a modest administrative processing fee (not exceeding $25) if the clinician determines that documentation is not clinically indicated, provided the client attended their scheduled session and completed intake honestly.]
3. Cancellation & Rescheduling Policy
You may reschedule or cancel your telehealth appointment with full credit or refund up to 24 hours prior to your scheduled consultation time. Cancellations with less than 24 hours notice or missed appointments (no-shows) may be subject to a clinician late cancellation fee.
4. How to Request a Refund
To inquire about a billing adjustment or refund, please email billing@esasupport.us with your order number and full name. Billing requests are typically reviewed and processed within 2 to 3 business days.